Frequently Asked Questions
Everything you need to know about shopping with Matchbox Gifts.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
Can I include a personalized message with my gift?
Yes! During the checkout process, you will find a dedicated field to add a custom message. We will print this on a high-quality gift card and include it inside your package.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that personalized or custom-made gifts are non-refundable.
Do you offer gift wrapping services?
Every order from Matchbox Gifts arrives in our signature premium packaging. If you require additional decorative gift wrapping, you can select this option at the cart page for a small fee.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.