Returns & Exchanges
At Matchbox Gifts, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing